Customer support hero (ine) for global tech startup

Job description

Who is Smartlook?

If you don’t want to be just another gear in a machine, you have found the right place. We are a bunch of enthusiasts who are building a global tech startup from Brno. Smartlook SaaS solutions for qualitative web and mobile analytics is one of the most used on the market. We help companies understand their customers behavior on the web and mobile app. We have customers all over the globe from USA to Europe to Hong Kong.

What is the job about?

First of all, we are not a call center! 

  • Customer Hero(ine) in Smartlook is primarily responsible for helping and educating our customers on a global level. We start to work from the moment a potential customer contacts us. You will guide them and answer all their questions. 
  • We answer product related questions, track user feedback, report and escalate issues of our existing customers to our development team. 
  • Learn new things and technical stuff. There is an opportunity to join our Customer Success team after you acquire new skills on the job. You can participate on our product onboarding calls with clients who are using our software. 
  • In our small team, you can grow, learn new stuff, and see first-hand how things are done in a global tech startup. 

Your work will be seen, will be seen quickly and worldwide. You won't find any corporate processes and buzzwords in Smartlook.

    Job requirements

    What skills do you need?

    • Passion for communicating and helping people
    • Interest and patience in assisting customers ranging from non-technical business people to experienced developer
    • Analytical and technical thinking
    • Knowledge of HTML, CSS
    • Javascript knowledge is nice to have
    • Orientation in mobile technologies/applications development is a big plus 
    • Experience with e-commerce is highly welcomed 
    • Fluent speaking and writing skills in English and Czech

    Why work at Smartsupp?

    • Be part of a small international team of 35 people where your work is visible and has a direct impact. No endless hierarchy, no bureaucracy, no bullshit.
    • See first hand how it works in a fast-growing startup - how we build the product and expand globally
    • You will learn about web technologies and SaaS (software as a service)
    • 10k budget for self-improvement
    • English courses
    • Regular team events
    • Multisport card for 50 % off (300 CZK per month), +1 for partner/family (after trial)
    • 25 days of paid holiday per year
    • Sick days
    • Flexible working hours including the possibility of home office
    • Vodafone subscription plan free of charge (unlimited calls, unlimited SMS and 10 GB of data)  (after trial)
    • Kitchen with daily supply of coffee, tea, and fruit. Sometimes also ice cream
    • Unlimited supply of good Slivovice and rum

      Do you want to be a part of Smartlook?

      Send us why you would like to work with us and attach your LinkedIn/CV, or contact me directly at