Technical Customer Care

Job description

Hi, we're Smartlook!

If you don’t want to be just another gear in a machine, you have found the right place.
Our SaaS services for qualitative web and mobile app analytics help more than 200.000 companies to understand the behavior of their customers.

We're a company where you can quickly make an impact, which will be seen all over the world.

  • Our specialization is the analytics of user behaviour. We are used by banks, cryptocurrency trading platforms, gaming developers, and ecommerce platforms.
  • We're everywhere - our software development kits (SDK) are available for all big platforms: web and SPA, mobile apps, games in Unity and Unreal.
  • We're creating a truly global product, more than 85% of your income is generated by foreign companies.

Sometimes, our customers have the need to contact us, either because they can't find their way around our product, or because something isn't working as it should. This is where you would come in.
Through chat messages and emails
, you'll answer product related questions, track user feedback, troubleshoot the problems that you can solve, and report and escalate those that you can't to our development team.

You'll have plenty of opportunites to learn new things and eventually switch into a different team, such as Customer success, testing, development, or marketing,

    Job requirements

    What skills do you need?

    • Knowledge of HTML and CSS (JS would help as well), you should be able to read and understand written code and scripts
    • Decent English and Czech, focus is on writing
    • Pleasant bonus is previous experience with e-commerce or interest in software development

    What does working with us look like?

    • No bureaucracy or micromanagement - just a bunch of people (65 at the moment) who like their job and want to create something special
    • Offices near the center of Brno (19th floor of Šumavská Tower - the best view in the city)
    • Education budget (10k/year), English lessons, Multisport card, unlimited Vodafone plan
    • Unlimited sick days, 5 weeks of vacation, plus an extra day off on your birthday
    • Regular meetups with speakers, team buildings, afterwork beers or just classic parties

    Does it sound like your dream job?
    Let us know!

    Do you want to read a little bit more?
    Check out our technical documentation, take a look at our blog, or read more about the recent investment.