Technical Writer

Job description

Smartlook has been on quite a ride in the past couple of years. We grew from zero to EUR 3+ million in annual recurring revenue, and are serving companies across various industries, ranging anywhere from simple blogs to large banks.


What started as a simple session recording tool for websites is now a feature-rich analytical solution offering unparalleled insights into how online products work.


Smartlook is truly a product-oriented company. Having close to 3,000 paying customers from all over the world, we never focus on a single customer or a single geographical location. We base our strategy on coming up with ideas that are applicable across our large user base.



Responsibilities

  • Write English documentation for Smartlook services, ranging anywhere from our SDK offerings to the actual analytics platform

  • Gather the information from product managers, marketing, sales people, or engineers in order to provide high quality content for the customer

  • Perform your own research if necessary

  • Proactively work with our design team to provide needed visual support— illustrations always help.

  • Actively participate in documentation design and architecture. Revise and review documentation language and style.



Job requirements

Requirements

  • You have at least 1 year of technical writing experience

  • You are an independent thinker, but one who asks questions when you’re stuck. You double-check your work afterward.

  • You don’t wait to be told what to do. You’re a self-starter. You find or come up with ideas for new docs on your own initiative

  • You are fluent in English and have excellent written and oral communication skills


Nice to have:

  • Content management experience

  • Git knowledge

  • Programming/coding experience


What can you expect from Smartlook?

  • Global B2B SaaS business (customers from 150 countries, 30% of revenue from the US)

  • Up-market focus (from SMBs to enterprise)

  • Customer acquisition through both the self-service and sales (inbound and outbound) channels

  • Platform-agnostic product, focus on all major platforms (web, iOS, Android)

  • To be a true and valued team member. Your voice matters and your contribution will always be taken into account

  • A really informal work environment, flexible working hours, 5 weeks of holidays per year, sick days, even a day off for your birthday

  • A 10,000 CZK budget for education every year, a MultiSport card, English courses with a native speaker

  • A Vodafone subscription plan (free of charge with unlimited calls, unlimited SMS, and 10 GB of data)

  • Team building events, unlimited supply of homemade slivovice and good rum, kitchen stacked with fruits, snacks, ice cream, etc.


Location: Brno or Prague


In the meantime, you can check our Life at Smartlook Instagram accounthttps://bit.ly/3mmZsp6 or read some articles:  https://cc.cz/americane-z-brna-cesky-smartlook-si-buduje-za-oceanem-vlastni-matku-aby-mohl-zasadne-zrychlit/
https://forbes.cz/brnensky-startup-smartlook-zaklada-matku-v-san-franciscu-a-jde-si-pro-desitky-milionu-dolaru/